i encountered the same problem. you need to visit your psp.com. you will find the links to playing online with your psp. the handle you must type you follow the links there. look in your psp box( the one you got it in i mean) you hsould have a red slip in it with a 14 digit code on it if not ring sony. theylle send you the code via email. type it in on the website a get playing!