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Guerrilla Games - Developer
sjorrit
Posts: 307
Registered: ‎09-29-2008
0

Network issues / freezes (GG DEV listening to your issues)

[ Edited ]

Hello guys,

 

Thousands of players are happily playing online, but some people are not able to play online. This thread is for you.

 

What we know so far:

 

SESSION MASTER NOT AVAILABLE shows on screen, the game freezes and then you get banned.

 

Problem: This is our lag cheat detection system kicking in. If you don't receive any network traffic from the server for a while this message shows up and we disable all input to prevent cheating. If this happens a number of times during the game you will get banned from the game.

 

Solution: We have tweaked the system and hopefully the fix will go in with the next patch.

 

Work around: This seems to happen more to people who are playing using a wireless connection. If you can connect using a wire.

 

Network errors during login or gameplay (most seen: 10002, 8001, 8013, 1503)

 

10002 = The server did not respond within 30 seconds (usually on login). Can also occur when the server is down for maintenance, check the forums / twitter to see if this is the case.

8001 = General connection error

8013 = Inactivity connection error (usually related to UDP traffic not going through)

1503 = Internet connection got saturated, the game cannot send its data out quickly enough

 

Problem: Most of these issues indicate that for some reason your PS3 is unable to connect to the game server. There are a lot of possible reasons for this but if this consistently happens during login then the most common cause is that your router / ISP is blocking the traffic. While we strive to make the game run on every router that the PS3 supports it is impossible for us to test all routers.

 

Solution: There's no single solution to this problem. If you have this issue please report the brand / model of your router, how you connect to it (wired / wireless) in this thread and what NAT type you have if you run the connection test in the XMB. If you're connecting wireless then try connecting wired. If you have a second modem/router lying around try and see if that one works. If you get this issue during gameplay rather than during login, please also describe the situation you're in (map, game mode, approx how many players, what was going on). Don't forget to mention your PSN id and the time when it happened.

 

Game is lagging

 

Problem: Due to a bug around 10% of the games are created in the wrong region when the servers are under heavy load. This means that even if you selected Europe as your region your game might be hosted in the US resulting in laggy gameplay. Laggy gameplay can result in the issues mentioned above (SESSION MASTER NOT AVAILABLE / network errors).

 

Solution: We have found the cause of this issue and will be rolling out a fix hopefully in the next patch.

 

Game unable to process your scores (error -9) and problems viewing clan leaderboards (error 20000)

 

Problem: For some people this happens consistently every game. We know this happens if your PS3 clock is set far into the future.

 

Solution: We will be further investigating the cause of the issue and roll out a fix in a later patch. In the mean time make sure your PS3 clock is set to the correct date. Some people mention that setting the clock to the correct time does not fix the issue, if this happens to you please post as many detail as you can to this thread. Don't forget to mention your PSN id and the time when it happened.

 

World is full error (-948)

 

Problem: This sometimes happens when you find a match.

 

Solution: We have a fix for this which will hopefully be rolled out with the next patch.

 

Work around: The error is non fatal (i.e. you don't get logged out of the network). Just try to find a game again and you will usually be fine.

 

Essential game objects lost (error code 10006)

 

Problem: While you were loading to join the game, the last person who was in the game left the game. The state of the game is unknown so you cannot play.

 

Solution: This behavior is as designed.

 

Freezes

 

The game has gone through rigorous testing and hunderds of games have been played by our QA department without issues. If you have a freeze, please describe where it happened, which map you were on, game mode, approx amount of players and what was happening. Also let us know if the PS3 had to be reset by pressing the power button or if the game could still be quit through the XMB, and which PS3 model you have.


Other issues

 

If I missed out your issue, let me know!

Member
Free-Fall24
Posts: 400
Registered: ‎09-04-2010
0

Re: Network issues / freezes (GG DEV listening to your issues)

This needs to be a sticky. This will really help get things moving. Glad to see more Devs are coming on the forums.

Member
Rp4_br
Posts: 13
Registered: ‎03-12-2009
0

Re: Network issues / freezes (GG DEV listening to your issues)

I'm getting error 8013 in that map that has those EXOS.

I receive Master Not Available and I get kikced (even from the chat of PS3). :smileysad:

 

P.S.: I live in Brasil;

Member
tr3yb-14
Posts: 1,253
Registered: ‎12-30-2009
0

Re: Network issues / freezes (GG DEV listening to your issues)

Im getting no problems in the USA region where I'm at just gets stuck on connecting screen once in awhile

Member
Gonzalo1495
Posts: 913
Registered: ‎02-03-2010
0

Re: Network issues / freezes (GG DEV listening to your issues)

Almost every game i play i get "session master unavailable", followed by being kicked and banned from the game, or getting Disconnected or a network error etc. It mainly happens in warzone and operations, but sometimes i can survive a game of GW since it's so short.

I have a PS3 120gb Slim, I have a wireless connection.

Please fix this GG :smileysad:

Member
Harkonnan
Posts: 108
Registered: ‎02-17-2011
0

Re: Network issues / freezes (GG DEV listening to your issues)

 


sjorrit wrote:

Hello guys,

 

Thousands of players are happily playing online, but some people are not able to play online. This thread is for you.

 

What we know so far:

 

SESSION MASTER NOT AVAILABLE shows on screen, the game freezes and then you get banned.

 

Problem: This is our lag cheat detection system kicking in. If you don't receive any network traffic from the server for a while this message shows up and we disable all input to prevent cheating. If this happens a number of times during the game you will get banned from the game.

 

Solution: We have tweaked the system and hopefully the fix will go in with the next patch.

 

Work around: This seems to happen more to people who are playing using a wireless connection. If you can connect using a wire.

 

Network errors during login or gameplay (most seen: 10002, 8001, 8013, 1503)

 

10002 = The server did not respond within 30 seconds (usually on login). Can also occur when the server is down for maintenance, check the forums / twitter to see if this is the case.

8001 = General connection error

8013 = Inactivity connection error (usually related to UDP traffic not going through)

1503 = Internet connection got saturated, the game cannot send its data out quickly enough

 

Problem: Most of these issues indicate that for some reason your PS3 is unable to connect to the game server. There are a lot of possible reasons for this but if this consistently happens during login then the most common cause is that your router / ISP is blocking the traffic. While we strive to make the game run on every router that the PS3 supports it is impossible for us to test all routers.

 

Solution: There's no single solution to this problem. If you have this issue please report the brand / model of your router, how you connect to it (wired / wireless) in this thread and what NAT type you have if you run the connection test in the XMB. If you're connecting wireless then try connecting wired. If you have a second modem/router lying around try and see if that one works. If you get this issue during gameplay rather than during login, please also describe the situation you're in (map, game mode, approx how many players, what was going on). Don't forget to mention your PSN id and the time when it happened.

 

Game is lagging

 

Problem: Due to a bug around 10% of the games are created in the wrong region when the servers are under heavy load. This means that even if you selected Europe as your region your game might be hosted in the US resulting in laggy gameplay. Laggy gameplay can result in the issues mentioned above (SESSION MASTER NOT AVAILABLE / network errors).

 

Solution: We have found the cause of this issue and will be rolling out a fix hopefully in the next patch.

 

Game unable to process your scores (error -9) and problems viewing clan leaderboards (error 20000)

 

Problem: For some people this happens consistently every game. We know this happens if your PS3 clock is set far into the future.

 

Solution: We will be further investigating the cause of the issue and roll out a fix in a later patch. In the mean time make sure your PS3 clock is set to the correct date. Some people mention that setting the clock to the correct time does not fix the issue, if this happens to you please post as many detail as you can to this thread. Don't forget to mention your PSN id and the time when it happened.

 

World is full error (-948)

 

Problem: This sometimes happens when you find a match.

 

Solution: We have a fix for this which will hopefully be rolled out with the next patch.

 

Work around: The error is non fatal (i.e. you don't get logged out of the network). Just try to find a game again and you will usually be fine.

 

Essential game objects lost (error code 10006)

 

Problem: While you were loading to join the game, the last person who was in the game left the game. The state of the game is unknown so you cannot play.

 

Solution: This behavior is as designed.

 

Freezes

 

The game has gone through rigorous testing and hunderds of games have been played by our QA department without issues. If you have a freeze, please describe where it happened, which map you were on, game mode, approx amount of players and what was happening. Also let us know if the PS3 had to be reset by pressing the power button or if the game could still be quit through the XMB, and which PS3 model you have.


Other issues

 

If I missed out your issue, let me know!


Didn't get any of these all week, now game disconnects and freezes constantly, ?? C'mon...

 

Member
Seth_Mortifer
Posts: 9
Registered: ‎02-04-2011
0

Re: Network issues / freezes (GG DEV listening to your issues)

Network Errors

10002, 20002, 8001, 8013

 

Seth_Mortifer

Linksys WRT54G

Wired

Region : North America

 

Colombus Communications

Down stream - 25mb

Up stream - 1mb

Member
Banditoh
Posts: 5
Registered: ‎02-26-2011
0

Re: Network issues / freezes (GG DEV listening to your issues)

[ Edited ]

Appreciate the concern, I really do. Killzone 3 is the first game I have bought BRAND NEW in over a year, and it would be a shame to have to sell this back.  I was really really hyped for this release, and the single player is AMAZING (best FPS campaign this gen, hands down) ...multi is what we are all here for right?

 

8001

 

I have tried both wireless AND wired connection both dont seem to work.

I have NAT 3. (This could be the culprit)

But to that I say: Killzone 3 is the first game I have ever played on my PS3 that hasnt worked online.

 

I have gotten Gran Turismo 5, Blur, CoD series, Little Big Planet, Battlefield, Demons Souls, Castle Crashers, dozens more PS3 online games, dozos more PSN games to play without a hitch.

 

Hopefully, there is some fix out there for me; as I would really be saddened to never play this gorgeous/fantastic multiplayer.

 

 

 

Member
fury161
Posts: 2,455
Registered: ‎06-14-2009
0

Re: Network issues / freezes (GG DEV listening to your issues)

[ Edited ]

So he's basically saying this is still the BETA. By the time they fix it. KZ3 will be dead. They had 2 years to perfect the other system & now their scrambling to fix this new casual lame system. Nobody cares guerrilla. do what ever the heII you want to do.

Member
UNSKIALz
Posts: 67
Registered: ‎06-04-2010
0

Re: Network issues / freezes (GG DEV listening to your issues)

Haven't experienced many problems over here. I live in Northern Ireland, and the only hitch I've encountered is one time it told me that the "World was full" when I searched for a game. Also, I don't know if this is a bug (It happened in KZ2, but not as frequently) but sometimes when I'm playing online, a message will appear at the bottom of the screen saying "Session master not available".

 

During this message, there will usually be lag when trying to kill someone. Yesterday, I shot about 20 or so M224-1A bullets into a guy before he proceeded to brutal melee me. About 4 seconds after, he dropped down and I got the points for the kill. :/