Hello guys,
Thousands of players are happily playing online, but some people are not able to play online. This thread is for you.
What we know so far:
SESSION MASTER NOT AVAILABLE shows on screen, the game freezes and then you get banned.
Problem: This is our lag cheat detection system kicking in. If you don't receive any network traffic from the server for a while this message shows up and we disable all input to prevent cheating. If this happens a number of times during the game you will get banned from the game.
Solution: We have tweaked the system and hopefully the fix will go in with the next patch.
Work around: This seems to happen more to people who are playing using a wireless connection. If you can connect using a wire.
Network errors during login or gameplay (most seen: 10002, 8001, 8013, 1503)
10002 = The server did not respond within 30 seconds (usually on login). Can also occur when the server is down for maintenance, check the forums / twitter to see if this is the case.
8001 = General connection error
8013 = Inactivity connection error (usually related to UDP traffic not going through)
1503 = Internet connection got saturated, the game cannot send its data out quickly enough
Problem: Most of these issues indicate that for some reason your PS3 is unable to connect to the game server. There are a lot of possible reasons for this but if this consistently happens during login then the most common cause is that your router / ISP is blocking the traffic. While we strive to make the game run on every router that the PS3 supports it is impossible for us to test all routers.
Solution: There's no single solution to this problem. If you have this issue please report the brand / model of your router, how you connect to it (wired / wireless) in this thread and what NAT type you have if you run the connection test in the XMB. If you're connecting wireless then try connecting wired. If you have a second modem/router lying around try and see if that one works. If you get this issue during gameplay rather than during login, please also describe the situation you're in (map, game mode, approx how many players, what was going on). Don't forget to mention your PSN id and the time when it happened.
Game is lagging
Problem: Due to a bug around 10% of the games are created in the wrong region when the servers are under heavy load. This means that even if you selected Europe as your region your game might be hosted in the US resulting in laggy gameplay. Laggy gameplay can result in the issues mentioned above (SESSION MASTER NOT AVAILABLE / network errors).
Solution: We have found the cause of this issue and will be rolling out a fix hopefully in the next patch.
Game unable to process your scores (error -9) and problems viewing clan leaderboards (error 20000)
Problem: For some people this happens consistently every game. We know this happens if your PS3 clock is set far into the future.
Solution: We will be further investigating the cause of the issue and roll out a fix in a later patch. In the mean time make sure your PS3 clock is set to the correct date. Some people mention that setting the clock to the correct time does not fix the issue, if this happens to you please post as many detail as you can to this thread. Don't forget to mention your PSN id and the time when it happened.
World is full error (-948)
Problem: This sometimes happens when you find a match.
Solution: We have a fix for this which will hopefully be rolled out with the next patch.
Work around: The error is non fatal (i.e. you don't get logged out of the network). Just try to find a game again and you will usually be fine.
Essential game objects lost (error code 10006)
Problem: While you were loading to join the game, the last person who was in the game left the game. The state of the game is unknown so you cannot play.
Solution: This behavior is as designed.
Freezes
The game has gone through rigorous testing and hunderds of games have been played by our QA department without issues. If you have a freeze, please describe where it happened, which map you were on, game mode, approx amount of players and what was happening. Also let us know if the PS3 had to be reset by pressing the power button or if the game could still be quit through the XMB, and which PS3 model you have.
Other issues
If I missed out your issue, let me know!
